Customers with questions about their order want a quick answer. An AI receptionist answers your webshop's phone, also outside office hours, and helps with questions about delivery, returns and your products.
Frequently asked questions answered straight away
How long does delivery take? How do returns work? Is this product right for me? The AI receptionist answers these questions from a knowledge base we fill with your webshop's information: delivery times, shipping costs, return conditions and product details.
Where is my order?
With a connection to your webshop, which we build as custom work, the AI receptionist can look up and share the status of an order. Without that connection, it notes the order number and the question, and your team calls the customer back.
Returns and exchanges
If a customer wants to return or exchange something, the AI receptionist explains your return policy and records the request with name, order number and reason. Your team handles it from there.
Reachable in busy periods
Around the holidays or during a sale, more customers call, including in the evening and at weekends. The AI receptionist answers day and night and can handle several calls at once, so callers don't end up in a queue.
More time for the difficult questions
Because routine questions are already answered, your team has time for complaints, exceptions and customers who need personal attention. If a caller asks for a person, the AI receptionist transfers the call.
Does a customer get the same answer in the chat as on the phone?
Yes, if you add the website chatbot: it works from the same knowledge base as your AI receptionist. Change your return period, and the answer is correct in both places at once. That avoids the classic complaint that the chat says something different from customer service.
What does the assistant do with a complaint?
It doesn't try to resolve it itself. For a complaint, a damaged parcel or an angry customer, it transfers to your team, or records who called, with which order number and about what, so you can call the customer back well prepared. It handles the routine questions; the calls that need attention stay with you.
For small and larger webshops
You pay per call minute, so costs move with the number of calls. A connection to Shopify, WooCommerce or your own platform is custom work: we look at what is needed together and make a proposal on request. See what it looks like for your shop on the AI receptionist for web shops.
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