News & insights
Practical articles on AI telephony, availability and customer service for small businesses.
A new customer rarely leaves a message: they call the next business. Four alternatives to your voicemail, what they cost and who they suit.
A phone menu routes callers, an AI receptionist helps them. When a menu is enough, when it isn't, and how to combine them.
A hair salon, a heating installer and a car rental: three recordings of real calls with our AI receptionist, and what you hear in them.
Since 2 August 2026 a caller must know they are talking to AI. What Article 50 requires, which sentence is enough, and why 'digital assistant' says too little.
You keep your own number and forward when you choose: always, when nobody answers, or outside opening hours. With the codes for your mobile and what it costs.
Considering an AI receptionist? These are the points where providers really differ: the voice, what it does after answering, integrations, support and price.
AI telephony is developing quickly. From more natural voices to broader integrations: these are the developments shaping how your customers will be helped on the phone.
An AI that answers calls processes customer data. What does that mean under the GDPR? A clear explanation of data, call recordings and what to check with your provider.
What does an AI receptionist, an answering service or your own receptionist cost at 100 calls a month? A comparison with real figures.
An AI receptionist answers day and night, handles frequently asked questions from your own knowledge base and transfers to a person when needed. This is how it works in practice.
A call nobody answers is sometimes a customer who signs somewhere else. An AI receptionist answers incoming calls, records what the caller is looking for and books an appointment right away.
An AI receptionist books appointments straight into your calendar, also outside office hours. Customers can call to reschedule, and you don't have to call back and forth to find a time.
