An AI receptionist answers day and night, handles frequently asked questions from your own knowledge base and transfers to a person when needed. This is how it works in practice.
Short answer: an AI receptionist, also called an AI phone assistant, virtual receptionist or AI answering service, is software that answers your business phone and handles the conversation itself. It answers questions, books appointments and transfers to a person when needed. Below is what it does and doesn't do for your customer service.
What an AI receptionist does
An AI receptionist answers your business phone in a Dutch voice of your choice. It answers questions, books appointments and records the caller's details. It tells callers honestly that it is an AI.
Reachable outside office hours
A customer service desk staffed day and night is unaffordable for most businesses. An AI receptionist also answers in the evening and at weekends. You pay a fixed monthly fee plus a rate per call minute, so your costs depend on how many calls come in.
Answers from your own knowledge base
The AI receptionist answers questions from a knowledge base we fill in together with you: opening hours, prices, delivery times, terms. If the answer isn't there, it transfers the call to a colleague or takes a callback request.
A person when needed
An AI receptionist is not an employee and doesn't pretend to be one. For a complaint, a sensitive situation or a question outside the knowledge base, it transfers the call to someone on your team. If nobody is available, it records who called and what about.
Connections to your systems
Appointments go into your calendar. If you want details to end up in your CRM, webshop or own system as well, that is custom work: we look at what is needed together.
Several calls at once
The AI receptionist can handle several calls at once. Callers don't end up in a queue, even at busy times.
What does an AI receptionist cost for your customer service?
At ClientAssist €99 a month fixed, plus the minutes the assistant actually spends on calls: €0.35, €0.55 or €0.75 per minute, depending on the voice. At 100 calls averaging two and a half minutes that's €186.50 to €286.50 a month, excluding VAT. How that compares to an answering service or your own employee, you can read in our comparison with figures.
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