IT companies & service desks
A service desk that answers, even outside office hours
Your AI receptionist answers the incident line in the evening and at weekends: it recognises a known customer by number, asks follow-up questions, creates a numbered ticket and passes it to your team. What counts as urgent under your agreements, it transfers to whoever is on call.
Sound familiar?
- Out-of-hours incidents land on the mobile of whoever is on call
- A report without a customer name or a proper description means detective work the next morning
- During a major outage many customers call about the same problem
The solution
What your AI receptionist does for it companies & service desks
Recognising the customer
By phone number, customer number or company name, with the service level from your customer list.
One ticket per call
With a ticket number the caller receives by text. The report goes to your team by email and as a card in Microsoft Teams.
Announcing known incidents
If an incident is on your list, the caller hears about it straight away. If someone calls again about the same thing, the assistant notices.
Questions
Questions about an AI receptionist for it companies & service desks
Can the assistant create tickets in our ticketing system?
As standard it creates a numbered ticket per call, emails it to your service desk and posts it as a card in Microsoft Teams. A direct connection to your PSA or ticketing system is custom work; we include it in the proposal.
How does it know which customer is calling?
From the phone number, if it's in your customer list. If someone calls from another number, it asks for the customer number or company name. You decide whether only known customers are helped.
What does it tell a caller outside office hours?
That the report has been logged and when someone will call back, taking weekends and public holidays into account. What counts as urgent under your agreements, it transfers to whoever is on call.
How do I set up a known incident?
On a secured admin page you switch an incident on and off. From then on the assistant mentions it to callers, so your team doesn't have to explain it on every call.
What does it cost for it companies & service desks?
€99 per month, plus the minutes your assistant actually spends on calls. No bundles and no minimum. Setup by arrangement.
| Voice | Suited to | Per minute |
|---|---|---|
| Clear | Appointments, opening hours, transfers — calls that are short and predictable. | €0.35 |
| Natural | Businesses with varied questions, where callers rarely get straight to the point. | €0.55 |
| Premium | Calls where a misunderstanding costs money or trust. | €0.75 |
Excl. VAT, cancel monthly, 30-day money back. Prices as of 25 September 2026.
Put together your own priceHear it first, then decide
Listen to three real calls, one per voice, at example businesses we set up ourselves.
No more missed customers?
Hear how your AI receptionist sounds, and see what it costs.